IT Ambassadors program begins
"I try to get to the message out, but there is definitely a disconnect and we need people who can really connect with others in their college," Chatfield said. "I really wanted one more IT representative out in the community to reach a different group of people.
Each Ambasador will work around four hours per month and will make announcements to their college at lunch, through email listservs or put out flyers.
IT Ambassador Yoonjin Min agrees that working directly with the colleges is a good way to get information out to more people.
"They were looking for sociable, involved students to take the job so that we can reach a lot of people while still being taken seriously when we present information," Min, a Jones College sophomore, said. "There's a lot of college-specific channels of communication, like floor meetings and lunchtime announcements, and so we're using these methods to get the word out."
Chatfield used four basic criteria to find students for the job. She wanted them to be already active in their college, be loud, live on campus and have at least 500 Facebook friends.
Previous knowledge about IT was not required for the position, Chatfield said. "Half of the people we interviewed knew nothing about IT and I think that's great," Chatfield said. "They won't be speaking IT speak. Because they are not technical people, they can break down a message so it makes sense." A few of the services Chatfield hopes students will utilize more include the ability to print wirelessly from individual computers (not only those located in computer labs) and a website allowing students to view which computers are currently available in the library.
"My job is important because many new students have been coming to me daily with technical difficulties and I know who to send them to meet their needs," Duncan sophomore and IT Ambassador Caleb McBride said. "Being a middle man is working great."
Lovett College IT Ambassador Christian Neal said he sees how useful and important IT services are and realizes most students dont know about these resources.
"For example, I never even knew where the IT Help Desk was located until I interviewed for the job," Neal said.
For computer help each college also has two or three Student Computing Consultants who can help students with basic problems, such as connecting to the Rice network, hooking up video game consoles or printing needs. If a student wants computer help, the IT ambassadors can direct him or her to an SCC, Chatfield said.
"The Student Computing Consultants are able to fix computers," Chatfield said. "If the problem is so hard that they can't fix it, they would refer students to the help desk who can debug and de-virus a sick computer."
More from The Rice Thresher

Muslim students and H&D prepare for Ramadan
The Muslim holy month of Ramadan begins this week, falling between March 22 to April 20 this year, overlapping with events such as Beer Bike and the end of the semester. Observers fast from dawn until dusk, which is approximately 13 hours in Houston, to practice spiritual devotedness.

Beer Bike to divide races amid safety concerns
Beer Bike races will be held in two heats this year, instead of the traditional singular race, according to Anne Wang, a campus-wide Beer Bike coordinator. The change is in light of last year’s crash during the women’s race, which injured three bikers and sent one to the hospital.

Administration affirms commitment to diversity
President Reginald DesRoches announced Rice’s commitment to diversity ahead of anticipated Supreme Court rulings on affirmative action cases in a campus-wide email sent on March 3, cosigned by Provost Amy Dittmar and Vice Provost for Diversity, Equity and Inclusion Alexander Byrd.
Please note All comments are eligible for publication by The Rice Thresher.